code of conduct

CODE OF CONDUCT

Customer Care

SAMT will honor any customer request with the utmost respect, in the shortest possible time, in a courteous and graceful manner, abiding to the principles of honesty and integrity.

Non-discrimination

SAMT will not discriminate on the basis of race, color, national origin, religion, age, and disability.

Disclosure

SAMT will provide in writing complete details about the cost, restrictions, and other terms and conditions, of any service sold, including cancellation and service fee policies. Full details of the time, place, duration, and nature of any sales or promotional presentation the consumer will be required to attend in connection with his/her travel arrangements shall be disclosed in writing before any payment is accepted.

Customer Complaints

SAMT will promptly respond substantively to their clients’ complaints Refunds SAMT will remit any undisputed funds under their control within the specified time limit. Reasons for delay in providing funds will be given to the claimant promptly.

Confidentiality

SAMT will treat every client transaction and interaction confidentially and not disclose any information without permission of the client, as indicated in SAMT Privacy Policy, unless required by law.

Conflict of Interest

SAMT will not allow any preferred relationship with a supplier to interfere with the interests of their clients.

Liability

SAMT will clearly state in every quote it’s obligations in term of severance and liability, and will make sure that the customer has read and understood the terms.

Compliance

SAMT will conduct its business in accordance to South African laws and regulations, and will seek to maintain compliance at all times.